Medical Assistant II

Location: Windsor

Work Days: Monday-saturday various shift

Category: Medical Assistant

Department:  Windsor Primary Care

Job Type: Temporary

Work Shift: Various Shifts 

Hours/Week: 40.00 

Union Name: CH Laborers 380 

Are you starting out in healthcare or looking for a career change? If you are looking to make a difference CHA’s temporary staffing department may have a role for you. We offer flexible schedules, varied assignments, competitive pay, and health insurance. Come join an organization where your contribution is valued and continuous learning is part of your day.

Summary:
Medical Assistants are essential members of the care team. They provide clinical support to both patients and providers to ensure that the patient’s health care needs are addressed, while also contributing to the smooth operation of the clinic by facilitating patient flow. 

Responsibilities:

1. Actively and efficiently manage the flow of patients through the clinic: 

2. Pre-visit chart medical record preparation and information gathering to optimize the visit. 3. Participate in team huddles and team meetings. 

4. Follows special scheduling guidelines such as scheduling for diagnostic testing, etc. 5. Room patients: 

6. Assist providers with medical histories 

7. Appropriate documentation in the electronic health record to include completion of Health Maintenance 

8. Updates preferred pharmacy, verifies allergies, and performs medication updates 

9. Check routine vital signs and point of care testing (based on patient’s reason for visit, age and diagnosis 

10. Perform screening questionnaires and pain score, as needed 

11. Actively communicates with patients to set expectations, e.g., wait times, what to expect during visit. 

12. Provides clear and timely observations to providers regarding patient issues. 

13. Manages room cleaning, stocking, set-up, and turnover. 

14. Assists providers with clinical procedures. 

15. Performs laboratory responsibilities as needed (including phlebotomy) 

16. Performs venipuncture 

17. Assists with other clinical procedures per protocol/tasks delegated to facility care of patient 

18. Enters and/or releases orders per standing order policy 

19. Delivers After Visit Summary to patient and communicates instructions 

20. Supports team based care with asynchronous activities including responding to Mychart and in basket messages within scope 

21. Completes paperwork for patients that requires data extraction (ex. health care proxy info, screening forms, etc.) 

22. Performs daily quality control checks on medical equipment as needed 

23. Participate in process improvement initiatives, including regulatory audits. 

24. Participate in staff meetings, MA meetings and continuing education sessions. 

25. Assist co-workers in their duties within the limitations of training and scope of practice 

26. Performs other related duties as assigned or directed. 

Organizational Duties and Responsibilities 

1. Is responsible for creating a respectful environment for our patients and ourselves. 

2. Demonstrates respect for differences in language, culture, race, religion, citizenship, gender, and sexual orientation and does not discriminate on the basis of income, insurance status, immigration status, or disability. 

3. Complies with the Alliance policy on confidentiality of information regarding patients, families and co-workers. 

4. Adheres to dress code; appearance is neat and clean. 

5. Completes annual educational requirements and in-service training as required. 

6. Wears identification while on duty. 

7. Reports to work as scheduled and ready to receive assignments; minimal unscheduled absences. 

8. Attends meetings and participates in committees as required. 

This job description is intended to describe the general nature and level of work performed by persons assigned to this classification. It is not intended to be an exhaustive list of all responsibilities, duties and skills required of employees who hold this position. 

MINIMUM QUALIFICATIONS :

Other information:

Education/Training: High School Diploma; graduate from an accredited medical assistant program or completion of an approved certified medical assistant training program preferred. Licensure: N/A 

Certifications: Medical Assisting Certificate preferred, BLS 

Linguistic Capabilities: Knowledge of a second language preferred 

Work Experience: One year of previous experience as a medical assistant, or 

currently enrolled in a nursing program and have completed two cycles of clinical rotation, or equivalent experience as determined by the CNO or designee. 

Physical Skills: 

● Sufficient mobility to negotiate physical plant. 

● Strength and endurance sufficient enough to perform physically for long periods of time without sitting; may include walking, lifting 25#, bending, twisting, standing, sitting, reaching, stair-climbing and descending. 

● Physical dexterity and psychomotor skills to respond adequately and appropriately to routine and emergent patient care needs in an ambulatory setting. 

● Visual and auditory capabilities sufficient to read information and respond to patient care needs.

● Ability to work in a computerized environment that includes prolonged sitting, keyboard, monitor and use of mouse. 

Mental Skills: 

● Ability to work in a demanding, busy and stressful environment. 

● Must be able to read, write and communicate in a clear and concise manner. 

● Understanding of basic medical terminology. 

● Demonstrates personal flexibility. 

● Ability to prioritize competing responsibilities while under pressure. 

● Demonstrate interpersonal skills needed to gather information from individuals, build relationships that support collaborative work within the clinic and provide exceptional service to patients. 

● Demonstrates interpersonal skills necessary to provide respectful, culturally, and age appropriate communication with patients, staff, family, visitors and others. 

● Ability to problem- solve routine situations that are within the scope of the MA role and request assistance from identified resources when more direction is needed. 

● Demonstrates sensitivity and responsiveness to patients’ needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships. 

Working Conditions and Physical Environment: 

● Works in a patient care setting where there is potential exposure to blood, body fluids, infectious materials, electrical, fire, chemical, physical contact and equipment hazards. 

● Fast paced multilingual setting with rapid patient turnover. 

● High patient traffic. 

● Close quartered and shared work space. 

● Incandescent as well as fluorescent lighting. 

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.