Location: CHA Cambridge Hospital 

Work Days: 9:00am - 5:30pm, as well as 8:30am - 5:00pm when needed  

Category: Clerical and Administrative Support  

Department: CHA Obstetrics & Gynecology Center Cambridge  

Job Type: Full time  

Work Shift: Day 

Hours/Week: 40.00 

Union Name: CH Laborers 380

Department Description:

Cambridge Health Alliance (CHA) is an innovative leader in community health, providing equitable care for all populations across Boston’s metro-north region. As a member of CHA’s OB/GYN practice, you will be part of a dynamic, interdisciplinary team serving diverse individuals of all ages with their obstetric and gynecological needs in an inclusive, supportive, and culturally responsive environment. 

Job Summary:

The Practice Medical Receptionist on the OB/GYN team performs a wide range of administrative and support functions for the department. They serve as a primary point of contact for patients and provide excellent customer service through clear communication. Administrative responsibilities will include, but are not limited to:

• Handling all calls appropriately and courteously
• Registering patients and scheduling appointments via Epic
• Verifying insurance eligibility using PASSPORT
• Maintaining and supporting both paper and electronic medical records
• Collecting, processing, and reconciling co-pays to be deposited
• Providing financial support by processing charges, reconciling daily receipts, and identifying and correcting errors in billing
• Assisting direct patient care providers with electronic and paper correspondence
• Participating on a planned care team and attending departmental meetings

Qualifications:

• High School Diploma or GED required
• 1 year of experience working in an outpatient medical setting preferred
• Bilingual in Spanish, Portuguese, or Haitian Creole preferred
• Experience working on a Planned Care Team preferred
• Must possess excellent customer service skills and attention to detail

 
In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.